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Shipping & Returns

HOLIDAY NOTICE
Due to local holiday, we won't be able to make order shipment or answer to customer service mail from Sept 15 to 18 (Thu to Sun). We will resume working on Sept 19. In the meantime, for emergencies, you could still contact us via Facebook message. Thank you.

Worldwide Shipping
  • We ship to almost every country in the world via EMS and DHL from Taiwan.
  • We ship the order within 2 - 4 working days (depending on the stock availability). Once your order is shipped, you will receive the tracking number by e-mail.
  • If the format of your tracking no.(AWB no.) is EE123456789TW, track your order on the homepage of your local post office or http://postserv.post.gov.tw/webpost/CSController?cmd=POS4005_1
  • If the format of your tracking no. is 1111222333, track your order at http://www.dhl.com
  • International delivery may take up to 3 to 14 days by destination.
    • Express Delivery
      • US / Canada / Australia / New Zealand / Western Europe: 4 – 5 days
      • Japan / South Korea / Hong Kong: 3 days
    • Standard Delivery
      • Hong Kong / Macau / Singapore / Malaysia / Philippines / South Korea: 7-10 days
  • Shipping Fare Chart
    • Shipping fare is charged in USD.
    • Shipping fare is subject to change due to package volume.
    • Actual shipping fee will be calculated in checkout.
    • Express delivery is shipped by DHL or EMS based on availability while Standard delivery is shipped by EMS.

Custom Charges and Tax

  • We're shipping from Taiwan to international destinations. Additional custom charges and tax may apply at the custom office in destination country and any charges incurred will be paid by the parcel receiver, not by Royal Elastics.
  • Please contact your local customs office directly for more information.
  • Customers in Europe and Canada are usually charged with custom duty and VAT. We strongly recommend you check possible custom charges and VAT before making any purchases.
  • If you choose not to pay the custom duty and return the shoes back to us, we will make a refund to you. However, the shipping cost back to our warehouse will be deducted from the refund.

Returns

  • You may return the product for any reason within 30 days and the returning shipping fee will be on your cost. The returned shoes have to be in resalable condition. If the shoes are used or tampered, refund will not be made.
  • Make sure to include your invoice and the original shoe box (the shoe box must be inside a bigger box).
  • Use a traceable shipping service to send back the shoes.
  • After we confirm the condition of your returned shoes, we will notify you by email and make the refund within 3 business days. Please note the original and the returning shipping cost will not be refunded.
  • RETURN ADDRESS: 
    Royal Elastics
    Attn: Returns #(your order number)
    2F, No.29, Ln. 583, Rueiguang Rd., Neihu Dist., Taipei 114, Taiwan
    TEL: +886-2-26275268

Exchanges

  • We accept size exchanges within 30 days of purchase(starting from the date you receive your shoes). For size exchanges, please contact us at customersupport(at)royalelastics.com to check the availability of the size you want. We’ll ship the merchandise to you free of charge, after we receive the original shipment from you. Please note that the original shipping fee is non-refundable.
  • Should there be a factory defect or incorrect shipment, we will exchange a new pair or provide a store credit to you. Royal Elastics will cover all costs involved in returning the merchandise.